To enable a bank to answer your credit card grievances, you can follow these steps:
These steps have been followed by almost all the banks for the grievance redressal.
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Call at 24hrs. Activated toll free number of the bank whose credit card you own.
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At the toll free number, you will receive a complaint number alongwith a surety of your grievances to be resolved within 2-3 business days.
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You can mail at the E-mail id of concerned department of the bank mentioning the complaint number received from toll free.
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You can drop a written complaint letter to the concerned bank branch, if not responded by them; then you can escalate this matter to the Bank’s zonal office or Head office, mentioning all the above steps you have taken.